St. Michael Catholic Primary School - Wombwell at Stonyford Road, Wombwell, Barnsley, South Yorkshire S73 8AF UK - Complaints Procedure

At St Michael’s School, we value the good relationships which we have built up over the years between parents and the school. We recognise the important contributions made by parents in the many areas of school life. We are committed to achieving a caring atmosphere in the school where understanding and mutual respect are fostered. We therefore rely on parents to work in partnership with us and to support us in achieving the highest standards. Parents are encouraged to keep regular contact with the school to discuss their child's progress and to participate actively in our school community If you have any concerns, you should, in the first instance, contact the class teacher who will discuss the situation with you and, if necessary, investigate the matter further. It is advisable to make an appointment so that sufficient time can be given to the discussion. Concerns may arise from misunderstandings, lack of information or a child's misinterpretation of events. It is, therefore, essential that discussion with the school takes place at the earliest possible opportunity so that clarification can be given to avoid the escalation of the concern. Action taken without due regard to these procedures can prove to be damaging to the good relationships and trust built up between the school, parents and children. Every effort will be made to resolve the concern informally. The procedures followed will ensure that all concerns will be investigated fully and fairly and that all aspects of the matter will be given proper consideration. If however, parents remain dissatisfied after all the procedures in school have been exhausted and the issues have not been resolved, the matter may then be the subject of a formal complaint and referred to the Chair of Governors. The Diocesan Complaints Procedure, which the Governors have adopted, is available at the school office.

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